prepare for your appointment —
general FREQUENTLY ASKED QUESTIONS
At Sugarlillies, we strive to provide the best possible service to our clients. In line with that, we have made changes to our policies to ensure clarity and hopefully prevent any misunderstandings. Please email us if you have any questions regarding these policies.
Service Deposit/ Retainer
A 25% service deposit is required for ALL CLIENTS; this will be applied to the total cost of your appointment. This amount will be forfeit and used as a retainer if your appointment is not canceled/rescheduled according to our policy. Please read the email that our business sends out after you book. It has important information about our location and your appointment. You must cancel/ reschedule 48-hours before your appointment via the confirmation email.
Early Cancellation/ Reschedule
We require 48-hours notice for cancellations/reschedules. You must cancel/ reschedule 48-hours before your appointment via the confirmation email in order to use or get a refund for your deposit. If you cancel your appointment according to our policy, we can issue a refund for your deposit. Please note refunds are not automatically given when your appointment is canceled according to our policy. It will be your responsibility to notify Sugarlillies if you would like a refund or store credit for your deposit. Once we are notified, please allow 5-7 business days for the refund to be processed as all banks are different so processing times can not be guaranteed.
Late Cancellation/ No-Show
No-Shows and late cancellations will forfeit their 25% service deposit as compensation for the money lost by reserving the appointment time for you. We require 48-hours notice for cancellations/reschedules. Our system will not allow you to cancel/ reschedule less than 48-hours before your appointment. A No-Show is anyone 15 minutes or more late for an appointment. Previous No-Show or Late Cancellation clients are not eligible for prepaid discount appointments. Prepaid appointments that are No-Show or cancellations less than 24 hours in advance will be charged the full cost of the appointment and will not be able to use the discount for a later appointment.
We do not offer cash refunds or refunds of any kind including professional training courses. Our goal is to provide excellent customer satisfaction and a wonderful experience. We also understand that our studio is not for everyone and respect our clients right to try us out without the pressure to buy or remain on our mailing list.
Kids in the studio
Please make sure ALL children have an adult other than yourself to supervise them during your visit and services.
No client currently using Accutane (isotretinoin) or having done so in the past six months is allowed to schedule services. If you make an appointment you are confirming that you are not currently using Accutane or taking oral or topical medications.
No client using oral antibiotics or topical antibiotics should receive waxing services.
Refusal of Services
Just as you have the right and choice to receive services from us, we have the right to refuse service to anyone for any reason.
While we try our best to run EXACTLY on time, things happen, We will try our best to accommodate our clients that run a little behind. We ask that you take this into consideration when scheduling your appointments. Saturdays and lunch time appointments are especially busy times for us. Please make sure that you have some flexibility to avoid any inconveniences on your behalf,